Lifetime Warranty & Care

Each ID tag I create is a tiny, hand-painted work of art—crafted with love, time, and detail. Whether it’s a whimsical wood slice tag or a vibrant 3D printed design, these tags are meant to last a lifetime. That’s why I offer a lifetime warranty to help keep your pet’s tag looking its best.

I would truly hate for something custom-made to be tossed due to wear or damage, so please reach out if your tag needs a little TLC!

Coverage

  • What's Covered:

    • Normal wear and tear (scratches, surface scuffs, chipped resin)
    • Loose, broken, or rusted screw eye (not caused by rough handling or chewing)
    • Any flaw or failure due to materials or craftsmanship

  • What's Not Covered:

    • Damage caused by chewing, destruction, or irresponsible use
    • Appearance changes due to improper care or long-term exposure
    • Lost or stolen tags
    • Tags damaged by lack of routine cleaning or inspection


Please note: These tags are waterproof but not chewproof. They can handle adventure—but not rough play or aggressive chewers!

Shipping for Repairs

US Customers: I’ll credit your account for First Class Mail postage to send the tag in for repair.

International Customers: You’ll cover shipping both ways, minus what domestic shipping would cost (think of it like a discount).

To begin the repair process, send me a message anytime. I’m happy to help!

Tag Care Tips

Tags are water-resistant (yes, even swim-safe!), but please air dry them after exposure to water.

If dirty, gently hand wash with soap and water. Pat and air dry completely.

Don’t leave pets unsupervised while wearing their tag.

These tags are strong—but not indestructible.

FAQ

How do I request a repair or replacement?

Just send me a DM or email with a photo of the tag and what’s going on. I’ll walk you through the next steps!

My dog chewed their tag. Is that covered?

Unfortunately, no. Damage from chewing or misuse isn’t covered under the warranty.

How long will it take to get my tag repaired?

Once I receive your tag, repairs typically take 1–2 weeks depending on my current workload. I’ll keep you updated!

What if I want to update the name or design?

Updates to artwork or info are not part of the warranty—but I’m always happy to make you a new custom piece!

Can my pet swim while wearing the tag?

Yes! Just be sure to let it dry fully afterwards to extend its life.